Deyel Bot
Deyel Bot is a user assistance tool in using Deyel that is characterized by simultaneously fulfilling two particular roles or functions. On the one hand, Deyel Bot is a chatbot whose goal is to keep the user informed about the operations they carry out in Deyel, and on the other hand, it is a virtual wizard that helps resolve all inquiries about the Deyel platform.
As a chatbot, Deyel Bot receives notifications about the operations carried out, such as:
•The generation of a mobile application for Android or IOS.
•A report execution.
•The upload of execution logs to the application execution console.
•When inviting a user, Deyel Bot notifies the result of the invitation to the user who generated it, that is, whether the invited user accepts or cancels the invitation, indicating the date and time.
In turn, Deyel Bot is a virtual wizard called Deyel Expert. It is available in full-screen messaging. It is based on ChatGPT and designed to provide fast and accurate responses about Deyel. It avoids wasting time searching through documentation or requesting specialized consulting. Deyel Bot is always active and available to all users, it has been trained with all the documentation of Deyel, offering responses based on deep and always up-to-date knowledge.
Deyel Bot saves the history of queries and conversations with the user, maintaining the context of the conversation so that the user can follow up on a response and keep the thread of the conversation.
When hovering over the response provided by Deyel Bot, three icons are displayed: 
, 
and 
.
For each response from Deyel Bot, the user has the opportunity to rate it and provide a comment with the aim of giving feedback to Deyel Bot, helping to improve its functionality. The rating can be positive or negative. If it is negative, a comment to expand or explain the reason for the rating can be entered.
For modeler users, when the response rating is negative, the option to access a new chat with a Support Center agent becomes available. Here, the user can have a conversation and interact with a person to address their query. Once the user’s query has been resolved, the chat with the Support Center will be closed. To start a new conversation with the Support Center, the user must first attempt to resolve their issue again through Deyel Bot. If unsuccessful, they can then initiate a new conversation with a Support Center Agent.
It should be noted that, like all AI-based technology, Deyel Bot's responses should be considered suggestions that may have some degree of deviation. However, most of the time, the responses provided are very accurate, precise, and truthful.
