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July 3, 2024Vonharv drives its digital transformation and improves customer experience in just 1 month
In just 1 month, Vonharv made a 180-degree turn in customer experience
They needed to digitize all processes involved in the planning and management of events that, until the beginning of the pandemic, were done manually.
Vonharv Events is a prominent venue for social and corporate gatherings of small, medium, or large scale. It boasts over 4000 square meters of indoor space for integrated halls, 2000 square meters of outdoor terraces, water mirrors, and gardens, with a capacity of up to 1000 people.
"Like any SME, we started managing our venue with an Excel spreadsheet and informal communication. Thanks to the quality of our services, we experienced exponential growth and realized we needed to incorporate technology, both for internal management and especially for our client-facing image."
Ramiro Soria
Managing Partner, Vonharv Events
Ramiro Soria
Managing Partner, Vonharv Events
The pause imposed by the pandemic provided them with the opportunity to tackle the digital transformation project. However, the general uncertainty of the moment complicated the estimation of the time available for implementation.
They sought an integrated system through the traditional method but discarded it due to the development time it involved and the structure of roles and responsibilities it demanded, which they wouldn't be able to sustain if they resumed operations.
They also evaluated partial solutions in the market—such as hotel management, décor, entertainment, etc. These software options solved the time issue but did not provide them with the security in terms of flexibility and adaptability for effective integration.
"We wanted to have our end-to-end process, from the beginning of a business relationship to the completion of an event in our venues. For that, we conducted a survey of both national and international products."
Why did we choose Deyel?
Deyel offered many components that were useful to us and already created. It allowed us to take those modules for our system without starting from scratch. The cost-benefit equation and agility during implementation were key. Ultimately, it's a user-friendly tool for companies seeking a quick, comprehensive solution different from what we were accustomed to in the market.What did we achieve with DEYEL?
- Menu selection.
- Guest list with confirmations.
- Invitation models.
- Mobile QR code for table assignments.
Vonharv achieved with Deyel the long-awaited digitization and automation of their processes—quickly, agilely, and securely—operating with efficient technology not only for administrative management but also for customer relations through entirely innovative processes.