General de Seguros optimizes its business processes, saving 25% in project costs

◄ Customer Stories

General de Seguros optimized its business processes saving 25% in project costs

GENERAL DE SEGUROS stands out in the Mexican market for offering a wide range of insurance policies covering all types of risks. They provide the highest number of coverages and benefits tailored to the protection needs of individuals, families, and businesses.

This company, considered one of the top 10 insurance companies in Mexico, identified the need to optimize response times and efficiency in customer service as part of its continuous improvement objectives.

"Deyel offered us the capability to track processes and advance in customer service much faster than with other solutions we evaluated."

What did General de Seguros need?

They aimed to provide assisted processes for those operations that, due to their complexity, couldn't be automated via the website or control desk alone, requiring intervention from company personnel to manage end-to-end tracking and streamline the process itself.

"We had an outdated tool that was overwhelming and didn't allow us to track the status of processes or where they were within our workflow. This significantly delayed our ability to provide efficient responses to our clients."

Why did they choose Deyel?

"Deyel provided us with the ability to track processes and advance in customer service much faster than with other solutions we evaluated."

Deyel enabled them to significantly reduce project development time, thereby delivering visible results to clients much faster while optimizing their own resources. The reduction in time and resources directly impacted the total project cost, allowing them to save 25% compared to other options available in the market and achieving a 4 times higher ROI than the initial investment.

What did they achieve with DEYEL?

Enhanced assisted processes for insurance quoting, underwriting, issuance, and renewal.
Integration of existing applications.
Visibility into process tracking.

Following this initial project, they developed a solution that identified additional sales opportunities and improved the profitability of their product portfolio. Thanks to Deyel's ease of application creation, they have been able to implement rapid changes to existing processes, promptly responding to market demands and changing customer needs. Follow General de Seguros' lead! Improve your organization's business processes with Deyel.