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Documentation 8.7

User Manual / Platform Manual

Business Social Network - Tedis

Tedis is a business social network integrated to Deyel, aimed at improving communication and collaboration within the organization. It offers great potential when it comes to relating work teams, processes and cases with an agile, fast and highly intuitive messaging.

 

Through chats, users can exchange messages freely, receiving instant notifications and thus speeding up the exchange of information.

 

Associate comments to objects allows users to register comments in a group chat that is associated with the different objects of Deyel.

 

Comments associated with cases allow users to register comments on a particular case, leaving this information as part of the case and available to other interested users. The participation of multiple users that incorporate and share their comments constitutes a powerful tool that promotes collaboration and makes processes more efficient. This mechanism allows, for example, to inquire other users without the need to deliver the case to them so that they can intervene formally.
 

Comments related to the definition of processes enable a direct communication channel among the case participants and those users responsible for such processes, in order to improve their definition.

 

Form-related comments allow users to interact, collaborate, and discuss forms instances. In addition, conversations of cases associated with forms can be shown, in order to keep track of forms, learn about user interactions and also provide advice or opinions on their use.

 

Through subscriptions, each user may choose to receive news about comments related to the object of interest. This allows quick tracking of new comments without having to show a particular case or form.

 

By using commands, it is possible to start the execution of a process from a chat window, with the possibility of executing it entirely from a chat window using actionable messages. To do this, all you have to do is define a process with a start event by command, and then associate the process command with one or more system bots. Actionable messages allow interaction with the process, showing the associated form fields in an instant message, so that the activities of a process can be executed from a chat window.

 

In case of losing connection with Tedis, the social networking goes offline and the messaging functions become available again when the connection is restored.

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